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Privacy Policy

Who We Are

SJ Luxury Creations is a luxury wedding and event styling company based in Maidstone, Kent.
Business address: 9 Belts Wood, Maidstone, ME15 9GL
Email: info@sjluxurycreations.co.uk
Phone: 07939 804781

What Personal Information We Collect

We may collect and store the following personal data when you:

  • Submit an enquiry through our website or social media

  • Make a booking or request a quote

  • Subscribe to our email list or download resources

  • Contact us via phone, email, or messaging apps

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Information may include:

  • Your full name

  • Email address

  • Phone number

  • Event details (e.g. date, venue, occasion)

  • Billing address (if required for invoicing)

  • Social media handles (if you contact us via Instagram or TikTok)

  • Any other information you voluntarily provide

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We do not collect payment details directly. All payments are processed via trusted third-party providers (e.g. bank transfer, Stripe, PayPal).

How We Use Your Information

We only use your information for legitimate business purposes, including:

  • Responding to enquiries or providing quotes

  • Managing bookings and client communication

  • Delivering services and fulfilling contracts

  • Sending service updates, invoices, and agreements

  • Marketing communications (only with your consent)

  • Improving our services and website experience

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We do not sell, rent, or trade your personal data.

Legal Basis for Processing

Under the UK GDPR, we process your data on the following legal bases:

  • Contractual obligation – to fulfil services you have booked with us

  • Legitimate interest – for business operation and customer service

  • Consent – for marketing communications (opt-in only)

  • Legal obligation – where required for tax or accounting purposes

How We Store and Protect Your Data

We store your information securely using password-protected devices, secure cloud storage and, where necessary, encrypted platforms.

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Your data is only accessible to authorised team members, and we take all reasonable steps to protect it from loss, misuse or unauthorised access.

Data Retention

We keep personal data for as long as necessary to:

  • Fulfil the purpose for which it was collected

  • Comply with legal or tax obligations

  • Resolve disputes or enforce our terms

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Typically, client information is stored for up to 6 years after the last booking for financial reporting and legal compliance, unless you request its deletion earlier (see below).

Sharing Your Data

We may share your data with trusted third-party service providers who help us deliver our services (e.g. delivery couriers, payment processors, CRM platforms). They only access your information when necessary and must comply with data protection laws.

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We will never sell or publicly share your information without your express permission.

Your Data Rights

Under the UK GDPR, you have the right to:

  • Access a copy of your data

  • Correct inaccurate or outdated information

  • Request data deletion (right to be forgotten)

  • Withdraw consent for marketing at any time

  • Object to certain types of data use

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

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To exercise your rights, email us at: info@sjluxurycreations.co.uk

Cookies & Website Analytics

Our website may use cookies to improve functionality and user experience. These are small files stored on your device to help the site remember your preferences.

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We may also use Google Analytics or similar tools to understand how visitors use our website. This data is anonymous and used to improve our content and performance.

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You can adjust your cookie preferences via your browser settings at any time.

Marketing Communications

If you opt in to receive updates from us (e.g. styling tips, seasonal offers, portfolio updates), we may contact you via email or social media.

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You can unsubscribe at any time by clicking the link in our emails or by contacting us directly at info@sjluxurycreations.co.uk.

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We only send marketing communications if you’ve given us clear consent.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. The latest version will always be available on our website, and you can request a copy by contacting us.

Still Have Questions?

We’re committed to protecting your privacy and treating your data with respect. If you have any concerns or would like more information, please contact:

📧 Email: info@sjluxurycreations.co.uk
📱 Phone: 07939 804781

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